Welcome to be my guest if you are already working, or intend to work, in the hotel industry and you use english in your work, then be my guest will help you to understand, speak, read and write the english you need. Here is a list of common issues that people can encounter when they are staying at a hotel, and some suggestions on what to do if you find the same problem in your hotel room. During this english lesson you will learn how to ask questions how much a room cost, to how long you want to stay. Vip guests, special needs, regular guests and any known preferences so staff can anticipate their requirements, todays menu and details of all ingredients, special offers and events or deals, other activity in or around the hotel that could impact the guest in any way, staff shortages and. The resources in units 1 to 3 in this book were designed for immigrant housekeepers. A number of factors affect the fluctuation in the hotel and one of the reasons is ineffective in recruiting. Lesson plans for various functions and situations encountered in the hotel industry are available. Cho, 14 june 2011 the hotel industry has a high turnover, which decreases productivity and costs companies time and resources. Next class, present it in front of your colleagues. For that reason, this paper is designed in an attempt to help the case company, a fivestar hotel located in vietnam, enhance the effectiveness of its training activities on the staff performance.
Additional notes are given in hangeul about formality level, but this can be edited out. Learn the benefits of working in the hotel industry. The course is for students at the elementary and lowerintermediate levels. Perfecting the art of customer service, 5 without reservations. Hotel vendome by danielle steel, 100 tips for hoteliers. An ebook reader can be a software application for use on a computer such as microsofts free reader application, or a book. Learn the difference between everyday english and hotel english. The author used the expressions found in the book to successfully improve the.
If there were some dialogues for housekeeping and maintenance people to deal with customers, it would be perfect. English for the hotel and catering industry by rod revell, chris scott, trish stott. English for hotel staff english for work englishclub. Students workbook ken mcintyre centre for language studies dili institute of technology. These lessons have been written for use by housekeeping supervisors and other hotel staff responsible for staff training. The rate of staff turnover in the hotel industry in general higher than in other sectors. Importance of staff training in hotel industry case study. We can help you do all three of those things right here in this article. An english site, for both teachers and students, working in the hotel and hospitality industry.
Many will speak a different language other than your own. Why learning english for the hotel industry is a great. Some will be business guests, others will be tourists and visitors. Hotel dukagjini article pdf available december 2011 with 16,482 reads how we measure reads. Book a hotel in english with this essential travel. Today we will talk about teaching english to hotel staff. Knowing what to do and how to deal with the situation can be very useful, and especially what you can do when dealing with the staff of the hotel where the problem exists.
Enjoy your stay, and dont hesitate to call if there is something else i can do for you. How a family root beer stand grew into a global hotel company. As my earlier blog 5 books every hotelier should read drew appreciation from many in the hotel. Hotel vocabulary quiz you can do this quiz online or print it on paper. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest.
Hotel,catering english book,dictionary,esl students books. Do you know how to speak politely to a guest in english. English for hotel staff the focus of such a course is on the phraseology, the idioms, the style and the lexicon used in the hospitality sector. English for hotels is designed to help train the following hotel staff. Students are asked to follow the cues given in order to build a dialogue where one is supposed to book a room in hotel. This training online class will be helpful for students wanting to improve there everyday english in any language setting. English for hotel resort staff 2 vocabulary matching english for hotel resort staff 3 vocabulary matching english for spa health resort staff 1 general vocabulary. Through an interactive methodology built on roleplays and practical activities, the course aims at helping the participants manage their work in english enhancing their communication skills in the. There are two main elements we will be talking about. English for hotelresort staff 2 vocabulary matching english for hotelresort staff 3 vocabulary matching english for spa health resort staff 1 general vocabulary.
The book highlights crucial stages that will help the hoteliers. Some readers noted that the book is meant more for beginners in hotel. Book a hotel in english with this essential travel vocabulary. If you are one of the millions of people who learn english in order to travel, or if you travel as part of your job, youll need to know how to book a hotel in english. Click index to open a pdf file of the index of the book click sample pages to open a pdf file to get a better idea of the content and format in the book. Be my guest english for the hotel industry students book francis ohara. Customer care for housekeepers training materials for hotel housekeeping staff. So far the best book i found to teach english to hotel staff. Be my guest is a language course for pre and inservice students of hotel english at the elementary to lower intermediate level. Its based on our hotel vocabulary page, part of the englishclub english for work series. Learning english for the hotel industry is an excellent goal.
This fifteenunit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests problems, writing short emails and letters, suggesting places to visit and explaining how. What every successful hotel professional needs to know and do b. A special thank you to the staff at the manor of groves hotel, hertfordshire and down hall hotel, hertfordshire for their help. Hotel making a booking reservation learning english. In our hotel we have three korean tourists and five tourists from canada.
Most of the lessons are function based and contain common expressions for various functions that are likely to be encountered in the hotel industry. Working in the hotel industry you will come across many types of travellers. This fifteenunit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, dealing with guests problems, and much more. Each group imagine you represent the staff of a hotel. Esl for the hotel industry if you work in a hotel, resort, spa, etc. Chances are, plenty of your guests will speak english. Conduct daily briefings to cover such information as.
Why not teach english in the most desirable settings in the tefl industry. English for tourism industry hotel vocabulary word part of speech meaning example sentence adjoining rooms noun two hotel rooms with a door in the centre if you want we can book your parents in an adjoining room. Imagine yourself teaching in a fivestar luxury resort on the beach on a tropical island or in a fabulous destination. If youre working in, or thinking of working in the hotel industry, its important to know the differences between the many types of hotels that exist today. Talking about hotels and restaurants 1 in this unit, you will. Be my guest english for the hotel industry ebook pdf. Very good dialogues for reception and restaurant staff. Hotel english this book is intended to provide teachers of students in the hotel industry with materials and lesson plans that can be utilized in the class room. English vocabulary, grammar practice for the hospitality industry, hospitality english eslvesl english for restaurants, bars. The lesson plans include common expressions, sample dialogues, role playing activities, pair and small group activities, and discussion topics. This worksheet is part 1 of a series for elementary hotel staff to learn how to greet guests. Be my guest english for the hotel industry ebook pdf download online cambridge english for the hotel industry pdf ebook.
Oxford university press 2004 for younger trainees in the hospitality and catering industry at elementary to preintermediate english levels. Pdf importance of staff training in hotel industry case. Hotel how to make a booking reservation english lesson what will i learn from the english lesson making a booking reservation for a hotel. Teach hotel english in resorts and hotels around the world. English for the world of work lesson plan tourism hotel. The author of english for hotel staff has 20 plus years working as an english teacher in korea. If you would like, we can book two adjoining rooms, for you and your children. English for working in a hotel managementreception. Hotel vocabulary quiz english for work englishclub.
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